Policies

Internet Sales and Phone Orders

We offer a 48 hour approval from the time you sign for the package with your courier. If not satisfied, notify us within 48 hours and we will issue you a return authorization number.

The item must be returned in the same condition as sent, with the container and packing material. Refund will reflect the deduction of actual shipping fees to the customer. We do not consider the merchandise returned until we have received delivery and verified it is in the same condition as when we shipped it. We cannot refund freight charges. If the order was paid with a credit card, we will deduct 3% of the total charge from your refund to cover our card processing expenses.

Any item being returned without a return authorization number will be refused.

If there is any damage to the item due to insufficient packing the return will be refused and no refund will be issued.

Return shipping charges and insurance are to be paid by the customer. All returns must be insured for the full amount of the purchase price.

Once a RA number has been issued you have 48 hours to ship the item back to us. This does not mean that we must receive it within 48 hours. If the item is not shipped within 48 hours it will be refused.

 

After 48 hours All Sales Are Final.

 

Special Orders

We will special order any amp. A deposit of 50% of the sales prices is required.
The deposit for special orders is non-refundable.

 

Returns are not accepted on any special/custom orders.

 

Layaway

We offer 30 day layaway with a 20% non-refundable deposit. All deposits and payments for layaways are non-refundable. Any layaway voids approval period. No returns will be accepted on any layaway items. All layaway sales are final.

 

 

Payment

We accept Visa, MasterCard, Discover, PayPal, as well as Money Orders, Bank Checks, and Cash. Personal checks will be accepted, however merchandise will ship only after the check has cleared. Foreign shipments: If taxes and tariffs are applied to your shipment, any such duties are payable by the purchaser, to the purchasers Country's appropriate government officials.

 

 

Shipping

We ship domestic packages using FEDEX or UPS Ground unless otherwise specified.

 

Free Shipping offer valid in the 48 contiguous U.S. states.

 

 

International Shipping

 

The Amp House now ships internationally!
International customers may purchase instruments via wire transfer payments. Once payment is received, we will ship your order via a mutually agreed method. Any duties, customs charges, brokerage fees, VAT taxes etc are the responsibility of the buyer. All sales to international customers are final and do not qualify for the 48 hour approval policy.

 

Orders outside the continental US will incur shipping costs. For a shipping quote please email the name of the item you would like to purchase and your complete shipping address.

 

 

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